Frequently Asked Questions

How do I see if the driver is registered successfully?

The driver did not receive a verification code.

How can the driver reset his/her password in the app?

How can I invite a driver to register in the App?

How can drivers change their email-address?

How can a driver start a charging session?

The driver is not able to authenticate via charging card at a charging station.

The driver is not able to authenticate via the smartphone app at a charging station.

The information of the charging station in the app is incorrect or incomplete.

I have already created a support ticket, but I want to add more information. How can I do it?

How do I create a support ticket?