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FAQs for Fleet Managers
FAQs for Fleet Managers
Discover our solution, manage your fleet group(s), and support your drivers in their daily needs.
Licenses, Pricing & Billing
What licenses are available?
What is the minimum contract duration?
My company is not based in Germany. Can I apply for the PRO license?
How much do your services cost?
How much does charging cost?
If my drivers charge in a roaming country, in which currency will I receive the invoice?
See all 7 articles
Ordering & Payment
How do I place an order?
What are the accepted payment methods?
Who can I contact if I have further questions regarding your offer?
Fundamentals
Explore the Help Center
Creating a fleet group
Creating a contract
Ordering charging cards
Inviting your drivers to use the app
Creating and inviting new users to the Fleet Manager Portal
Fleet Groups
I would like to create another fleet group, but it's not possible. What can I do?
How do I create a new fleet group?
Editing the details of a fleet group
Creating a new fleet manager / assignee for a contract
User Management
Changing my e-mail address in the Fleet Portal
Changing my password in the Fleet Manager Portal
Editing information of a Fleet Manager Portal user
Deleting a Fleet Manager Portal user
Overview of existing roles and rights of the Fleet Portal
Contracts & RFID Cards
Creating multiple contracts at the same time using Bulk Upload
Terminating and deleting a contract
Blocking and unblocking an RFID card
Exchanging an RFID card for a new one
Editing the details of a contract
Can I reactivate a contract that is currently inactive?
See all 11 articles
Costs & Invoices
The contact information of my invoice is incorrect. How can I correct it?
Adding a purchase order (PO) number to my invoice
Fleet Management, Charging & Support
Glossary - Explanation of important terms
Where can a fleet driver charge?
Is my company information and my employees' personal data secure?
Does this solution work only for BEVs and PHEVs or also mixed fleets? Do you also offer Charge & Fuel Cards?
Help your drivers
Registration and Account
Charging Session
Contact Support