Frequently Asked Questions

Licenses, Pricing & Billing

• What is the minimum contract duration?
• My company is not based in Germany, can I sign up for the START licence?
• How much do your services cost?
• How much does charging cost?
• If my drivers charge in a roaming country, in which currency will I receive the invoice?
• What happens if the prices for charging change?

Ordering & Payment

• I have placed my order - when can I start using the service?
• Do you have a demo version I can test?
• What are the accepted payment methods?
• Who can I contact if I have further questions regarding your offer?

Fundamentals

• Explore the Help Center
• Creating a fleet group
• Creating a contract
• Ordering charging cards
• Inviting your drivers to use the app
• Creating and inviting new users to the Fleet Manager Portal

Fleet Groups

• I would like to create another fleet group, but it's not possible. What can I do?
• How do I create a new fleet group?
• Editing the details of a fleet group
• Creating a new fleet manager / assignee for a contract

User Management

• Changing my e-mail address in the Fleet Portal
• Changing my password in the Fleet Manager Portal
• Editing information of a Fleet Manager Portal user
• Deleting a Fleet Manager Portal user
• Overview of existing roles and rights of the Fleet Portal

Contracts & RFID Cards

• Creating multiple contracts at the same time using Bulk Upload
• Terminating and deleting a contract
• Blocking and unblocking an RFID card
• Exchanging an RFID card for a new one
• Editing the details of a contract
• Can I reactivate a contract that is currently inactive?

See all 11 articles

Costs & Invoices

• The contact information of my invoice is incorrect. How can I correct it?
• Adding a purchase order (PO) number to my invoice

Fleet Management, Charging & Support

• Glossary - Explanation of important terms
• Where can a fleet driver charge?
• Is my company information and my employees' personal data secure?
• Does this solution work only for BEVs and PHEVs or also mixed fleets? Do you also offer Charge & Fuel Cards?

Help your drivers

• Registration and Account
• Charging Session
• Contact Support